Cancellation Policy

At Drouble-Family Play World, we strive to offer an enjoyable experience for all our visitors. While tickets are non-refundable, we understand that circumstances may arise where changes to your booking are necessary. Please review our policy below:

1. Non-Refundable Tickets

• All tickets purchased are strictly non-refundable, regardless of the reason for cancellation.
• This applies to both advance and same-day ticket purchases.

2. Rescheduling Policy

• Advance Tickets: Rescheduling is allowed if requested at least 48 hours before your scheduled visit. Rescheduling is subject to availability and may incur an administration fee.
• Same-Day Tickets: Rescheduling for same-day tickets is not available.

3. Group and Event Bookings

• Group bookings and private events are subject to separate cancellation and rescheduling terms outlined in the event agreement.
• Please refer to your event agreement or contact us for details.

4. Exceptional Circumstances

• In cases of emergencies (e.g. medical issues or unforeseen travel disruptions), please contact us at letsparty@drouble.co.za to discuss potential rescheduling options.
• Any decisions will be at the sole discretion of management.

5. Park Closures

• If Drouble-Family Play World is closed due to unforeseen circumstances (e.g. extreme weather or safety concerns), you will be offered:
  • The option to reschedule your visit.
  • A credit for future use valid for 6 months.

6. How to Request Rescheduling

• Contact us at letsparty@drouble.co.za or visit the guest services desk on-site to request a change.
• Please provide:
  • Your booking confirmation.
  • Proof of purchase.
  • Details of your rescheduling request.

Contact Us

If you have any questions about this policy, please contact us at letsparty@drouble.co.za or call 012 884 1111. We are here to assist you.